Content:
We hope you love your purchase, but if something isn’t right, we’re here to help.

Return window
You may return unused items in their original packaging within 14 days of delivery for a refund to the original payment method.

How to start a return
Email seramamachoice@gmail.com with your order number and the item(s) you’d like to return. We’ll reply with next steps.

Return shipping
Return postage is the customer’s responsibility unless the item arrived damaged or incorrect. Please use a trackable service.

Exchanges
If you need a different size or color, let us know—exchanges are subject to stock availability.

Non‑returnable items
For safety & hygiene reasons, the following are final sale: opened skincare, feeding products that have been unsealed, undergarments, personalized/clearance items.

Damaged or incorrect items
If your order arrived damaged or not as expected, contact us within 7 days of delivery with photos and your order number—we’ll make it right.