FAQ – Frequently Asked Questions

We’ve put together some of the most common questions from our community. If you can’t find what you’re looking for, please don’t hesitate to contact us — we’re always happy to help 💌

🛒 Orders & Payments

How can I place an order?
Simply browse our collections, add your favorite items to the cart, and proceed to checkout.

What payment methods do you accept?
💳 We accept Visa, MasterCard, American Express, PayPal, and Shopify Payments.

Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make changes please email us within 12 hours of placing your order.

🚚 Shipping & Delivery

Where do you ship to?
We currently ship across Canada and the U.S. International shipping will be available soon.

How long will delivery take?
📦 Orders are usually processed within 1–2 business days. Standard delivery takes 3–7 business days depending on your location.

Do you offer free shipping?
Yes! Orders over $199 CAD qualify for free standard shipping.

How can I track my order?
🔎 Once your order ships, you’ll receive an email with your tracking information.

♻️ Returns & Exchanges

What is your return policy?
We want you to love your purchase. If not, you may return unused items in original packaging within 14 days of delivery.

How do I start a return or exchange?
Please email us at seramamachoice@gmail.com with your order number and we’ll guide you through the process.

Do you offer free returns?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

🌿 Products & Care

Are your products safe for babies?
Absolutely. We carefully curate from trusted, premium brands that meet the highest safety standards.

How should I clean and care for the products?
🧼 Care instructions vary by product. You’ll find details on each product page.

Are your products eco-friendly?
Yes, many of our items are made from sustainable, non-toxic materials that are safe for both children and the planet.

💌 Account & Newsletter

Do I need an account to shop?
No account is needed — you can checkout as a guest. Creating an account allows you to track orders and save favorites.

How do I use my discount code?
🎁 You can enter it at checkout in the “Discount code” field.

How can I subscribe to the newsletter?
Simply scroll to the bottom of our site and enter your email. You’ll enjoy 10% off your first purchase ✨

🤔 Still have questions?

We’re here to help. Please contact us and our team will get back to you within 1 business day.